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Channel Support Advocate

logo Location:  Remote 
Control #:  110855C

MetroNet has an immediate opening for an energetic, Channel Support Advocate!

At MetroNet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value work-life harmony and your ability to manage your workload!

We’re looking for motivated, self-starters to join our team and help us build upon our culture!

Why MetroNet? We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.

Total Rewards:

  • 80% of Medical premiums paid for by the company
  • Company-paid Disability and Life insurance EAP (Employee Assistance Program)
  • 401(k) company match dollar for dollar up to 6%
  • Equipment and resources provided on day one
  • Opportunities for advancement
  • Professional development programs
  • Associate perks and discounts
  • Discounted MetroNet service in our serviceable area
  • And more!

    Job Summary: Metronet’s Channel Support Advocate will assist the Channel Sales Team and our network of Channel Partners across the Metronet service area in achieving monthly, quarterly, and annual sales results. In support of MetroNet’s Pillars, this role must maintain long-term affiliations with all appropriate customer contacts to deliver a VIP level of customer care.

    What you will be doing:

  • Enter prospective customer data and update agent quoting in the MasterStream portal. Act as the Mastersream Administrator for the team.
  • Provide supplemental quoting as needed for Channel Managers while they are out on customer appointments.
  • Interface with internal Engineering groups for pre-sale support processes
  • Administer commission dispute tracking for our agents

    What you will be doing:

  • Agent service agreement generation
  • Agent performance tracking ,li>Ensures agent accounts payable data is properly documented internally to make certain our partners are paid in a timely manner for services rendered
  • Coordinate Utility Access Agreements for our Channel Managers and Agents with end-users
  • Assists Channel Managers with presentation and proposal creation
  • Supports Channel Sales Team with agent onboarding including establishing access to internal support tools, initial document distribution, and virtual Agent Portal training
  • Aids Channel Managers with SalesForce tools including but not limited to creating accounts, opportunities, quotes, contracts, and reporting/ dashboard needs.
  • Maintain and frequently update all areas of the Metronet Agent Portal including but not limited to all documentation regarding promos, SPIFFs, KMZs, Building Lists, etc.
  • Update Metronet sales and marketing information in the external partner ecosystems of the Technology Solutions Brokerage organizations that we partner with
  • Develop strong customer relationships and serve in the role of Metronet's trusted partner
  • Coordinate regular outreach to the current agent base to promote upcoming training programs as they’re scheduled
  • Continually review and evolve processes used to track, oversee, and organize customer interactions
  • Document lessons learned and implement improved best practices
  • Other duties as assigned

    What You Need For This Position:

  • Bachelor’s degree or equivalent from four-year College, or equivalent combination of education and experience
  • Proficiency with MS Office Suite
  • Proven work experience in a similar role
  • Excellent communication skills
  • Ability to adapt to change
  • Telecommunications Experience is a plus
  • Effective problem solving and interpersonal skills
  • Attention to detail
  • Ability to stay organized in a fast-paced environment

    Find out what it means to love your career and apply now!

    MetroNet is an Equal Opportunity Employer. Posted 8/5/22.

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