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Retail Sales Support

logo Location:  Paducah KY
Control #:  110606C

MetroNet has an immediate opening for an energetic; customer focused Retail Sales Associate!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!

What is in it for you?

  • Competitive total compensation package
  • 80% of Medical premiums paid for by company
  • Company paid Disability and Life insurance 401(k) company match and 100% vested on day 1
  • Discounted MetroNet service in our serviceable area
  • Flexible schedule
  • Locally owned, friendly, fun atmosphere

    Job Summary: The Retail Sales Associate provides quality sales, service and superior attention to the needs of MetroNet customers.

    What you will be doing:

  • Meet or exceed sales quotas in an accountability-based culture.
  • Provide strong understanding and enthusiasm around technology, especially around MetroNet products and services. Maintain detailed sales product knowledge, including competitive information.
  • Provide superior product knowledge and sales acumen in all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations.
  • Utilize upsell techniques to proactively offer customers with 1 GIG and ancillary services such as Static IP, WiFi extenders and any new add-on services available for sale.
  • Be accountable for sales volume, sales close %, multi-product sales (bundles) and other KPI’s as defined by management.
  • Stay abreast of new policies, procedures, systems, customer promotions and technology that will facilitate achievement of sales goals on a consistent basis.
  • Inform management about competitive threats and new plans/programs that might impact sales.
  • Also provide regular feedback on MetroNet policies and sales promotions.
  • Utilize retention techniques, when needed, to proactively retain existing customers from canceling service.
  • Work in a fast paced, high-volume environment.
  • Other duties and responsibilities as assigned.

    What You Need For This Position:

  • High School Diploma or equivalent
  • 1-3 years related experience
  • Sales and customer service experience required
  • Excellent verbal and written communication skills
  • Demonstrated ability to showcase your
  • Customer Service, Initiative and Problem Solving competencies
  • If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

    To apply go to

    MetroNet is an Equal Opportunity Employer. Posted 12/1/21.

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