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Director of Customer Engagement

logo Location:  Raleigh NC
Control #:  110244O

Microspace Communications, a division of Capitol Broadcasting Company, is a leader in enterprise communications. For over 30 years, we have been committed to consistent growth through excellence in customer support and constant development of new products and services.

We are seeking a creative and forward-thinking team member to lead our sales team. As the Director of Customer Engagement, you will join an innovative and diverse workplace; supporting a wide range of business communications technologies, including broadcast, satellite, wireless, CDN and managed services.

You will be responsible for:

  • Evangelizing, engaging and cultivating your team
  • Establishing and exceeding annual sales goals
  • Preparing and maintaining operational cost budgets
  • Achievement of sales effectively through development and execution of clear and consistent communication to new and existing clients
  • Working in concert with our Engineering Team to identify and develop new products and services
  • Partnering with customers, vendors and prospects to understand their business needs and requirements.
  • Assessing the competitive landscape and making changes to the marketing program as needed
  • Building and maintaining strong-long lasting customer relationships
  • Customer negotiations, contract preparation and execution

    Position Requirements:

  • BA/BS in Information Systems Management, IT, Engineering, Marketing or Business Administration (MBA preferred)
  • 10 to 15 yearsí experience in strategic sales and sales management in enterprise software, wireless, CDN, telecommunications or satellite network services.
  • Ability to communicate, present and influence all levels of the organization including executive and C-level.
  • Quick response to customer requests and opportunities
  • Amazing account management skills
  • Demonstrate proficient knowledge of Sales Force or other CRM systems
  • 25 % travel is required

    What you need to be successful:

  • Highly collaborative- recognizing the value of the greater good and your teammates
  • Intellectual curiosity- eager to learn new things and willing to admit when you donít know, roll up your sleeves and learn
  • Outgoing, Self-driven and results oriented
  • Relationship savvy

    Job Insights: People come to Capitol Broadcasting and they stay. Why? Weíre family. We have extraordinary expectations of each other and accept nothing short of excellence. Meshing with our standout team is as important as your skills. Weíre a locally owned, pioneering, stable, community advocate, do-the-right-thing Company that offers some of the best benefits in the business.

    All candidates must apply online at

    A pre-employment drug screening is required. EOE, M/F. All Capitol Broadcasting Company properties are tobacco free. Capitol Broadcasting Company participates in E-Verify. Posted 11/15/19.

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