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Account Manager

logo Location:  Raleigh NC
Control #:  110016NM
Description:  

WRAL Digital Solutions is looking for:

  • A client experience enthusiast, who values client partnerships and takes offense at the thought of being someoneís ďvendor.Ē
  • A team player who understands that a win for the client is a win for our team.
  • A visionary, always keeping an eye on whatís happening this week while simultaneously planning for the future.
  • A continuous learner, our account manager should always be curious, about our clientís business and the ever-changing digital marketing world.
  • A strategist who can understand a clientís business goals and map out a course of action to get there.
  • A master in proactive communication who isnít afraid to pick up the phone.
  • A private investigator who always keeps a pulse on the competitive landscape, both for our clients and ourselves.
  • A problem solver, who is both solution- and idea-oriented.
  • A risk-taker, in that they are unafraid to work with clients to make bold choices and push the envelope, continuously innovating and unwilling to settle for mediocre.
  • An organizational fanatic, who appreciates process and procedure but isnít afraid to speak up when they see the opportunity for efficiency
  • A teammate with integrity and personal responsibility, who also isnít afraid to make mistakes along the way and have a little fun.

    If these things make you excited to get out of bed every morning, we want to talk to you.

    The Account Manager will be responsible for:

  • Serving as the primary point of contact for an assigned book of business, building trust through responsiveness, empathy, competence, active listening and results.
  • Identifying growth opportunities within existing accounts to drive new business.
  • Establishing and maintaining high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs.
  • Negotiating and closing all client renewals, coordinating with internal stakeholders as needed.
  • Ensuring that all pertinent campaign and client information is well documented and communicated to internal teams. Regularly monitoring campaign performance to ensure clientsí goals are being met.
  • Providing in-depth reporting tailored to each clientís goals and objectives.
  • Regularly communicating with business development and fulfillments teams to ensure that internal processes are aligned to deliver an outstanding client experience.
  • Having a deep knowledge and understanding of all WRAL Digital Solutions offerings and processes.
  • Regularly communicating with clients through formal and informal touchpoints
  • Working closely with project managers and fulfillment team to ensure client expectations are being met and that the strategic plan is being fulfilled.
  • Staying on top of emerging trends in digital advertising and marketing, applying new knowledge on behalf of current clients and training other internal teams as needed.
  • Supporting the Account Director as needed.
  • Training and mentoring account coordinators.

    Qualifications:

  • A positive attitude with outstanding communication and time management skills
  • 3+ years of client service experience in a digital agency or consultancy
  • Highly-skilled in nurturing and sustaining client relationships, Business development/sales experience a plus
  • Deep expertise in scoping out and managing integrated digital marketing campaigns
  • A team player who can work with others toward common goals
  • Strong leadership skills and the ability to delegate as needed
  • The capacity to thrive in a fast-paced, often changing environment
  • Proficient in Microsoft Office Suite, especially Excel/spreadsheets and comfortable learning new software and processes as needed, including our internal project management system (Wrike)
  • Google Analytics certified

    To apply go to https://app.jobvite.com/j?aj=oApq8fwh&s=MediaRecruiter.com

    A pre-employment drug screening is required. EOE, M/F. All Capitol Broadcasting Company properties are tobacco free. Capitol Broadcasting Company participates in E-Verify. Posted 9/21/18.

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