: Raleigh NC
WRAL Digital Solutions is looking for:
A client experience enthusiast, who values client partnerships and takes offense at the thought of being someoneís ďvendor.Ē
A team player who understands that a win for the client is a win for our team.
A visionary, always keeping an eye on whatís happening this week while simultaneously planning for the future.
A continuous learner, our account manager should always be curious, about our clientís business and the ever-changing digital marketing world.
A strategist who can understand a clientís business goals and map out a course of action to get there.
A master in proactive communication who isnít afraid to pick up the phone.
A private investigator who always keeps a pulse on the competitive landscape, both for our clients and ourselves.
A problem solver, who is both solution- and idea-oriented.
A risk-taker, in that they are unafraid to work with clients to make bold choices and push the envelope, continuously innovating and unwilling to settle for mediocre.
An organizational fanatic, who appreciates process and procedure but isnít afraid to speak up when they see the opportunity for efficiency
A teammate with integrity and personal responsibility, who also isnít afraid to make mistakes along the way and have a little fun.
If these things make you excited to get out of bed every morning, we want to talk to you.
The Account Manager will be responsible for:
Serving as the primary point of contact for an assigned book of business, building trust through responsiveness, empathy, competence, active listening and results.
Identifying growth opportunities within existing accounts to drive new business.
Establishing and maintaining high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs.
Negotiating and closing all client renewals, coordinating with internal stakeholders as needed.
Ensuring that all pertinent campaign and client information is well documented and communicated to internal teams. Regularly monitoring campaign performance to ensure clientsí goals are being met.
Providing in-depth reporting tailored to each clientís goals and objectives.
Regularly communicating with business development and fulfillments teams to ensure that internal processes are aligned to deliver an outstanding client experience.
Having a deep knowledge and understanding of all WRAL Digital Solutions offerings and processes.
Regularly communicating with clients through formal and informal touchpoints
Working closely with project managers and fulfillment team to ensure client expectations are being met and that the strategic plan is being fulfilled.
Staying on top of emerging trends in digital advertising and marketing, applying new knowledge on behalf of current clients and training other internal teams as needed.
Supporting the Account Director as needed.
Training and mentoring account coordinators.
A positive attitude with outstanding communication and time management skills
3+ years of client service experience in a digital agency or consultancy
Highly-skilled in nurturing and sustaining client relationships, Business development/sales experience a plus
Deep expertise in scoping out and managing integrated digital marketing campaigns
A team player who can work with others toward common goals
Strong leadership skills and the ability to delegate as needed
The capacity to thrive in a fast-paced, often changing environment
Proficient in Microsoft Office Suite, especially Excel/spreadsheets and comfortable learning new software and processes as needed, including our internal project management system (Wrike)
Google Analytics certified
To apply go to https://app.jobvite.com/j?aj=oApq8fwh&s=MediaRecruiter.com
A pre-employment drug screening is required. EOE, M/F. All Capitol Broadcasting Company properties are tobacco free. Capitol Broadcasting Company participates in E-Verify. Posted 9/21/18.
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