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SMB Sales Manager

logo Location:  North Eastern North Dakota /Minnesota 
Control #:  109684O

Are you looking for a new challenge in your career? If you are looking for an extraordinary opportunity to be a high-performing sales leader and are passionate about providing exceptional customer service, Midco may be the right place for you to pursue a rewarding career.

Weíve been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We are dedicated to making our communities better places to live, work and play.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

  • Free and discounted Midco services
  • Tuition reimbursement
  • Support of employee involvement in the communities we serve
  • Employee referral program
  • Wellness programs

    The position is responsible for effectively leading, coaching and supporting the sales team targeting small-to-medium business customers throughout Eastern North Dakota and all of Minnesota.

    JOB PURPOSE: Effectively lead, coach and support the sales team targeting small-to-medium business customers throughout overall sales territory. Maximize sales revenues and meet corporate objectives on a consistent basis to assure optimal sales team staffing and training readiness of sales professionals.


  • Maintain expertise on Company's products/services to effectively manage team sales of Midco Phone, Ethernet, Internet, Voice, Managed Services Solutions and TV services to small-to-medium business customers.
  • Ensure competence and continuity of qualified small-to-medium business Sales Consultants through optimum selection, training and development, appraisal, and motivation techniques. Ensure that estimates and contracts for customers are accurate and comprehensive.
  • Lead, develop and supervise Business Consultants remotely while maintaining an inclusive team environment. Possess strong team building and interpersonal skills.
  • Coach, develop, appraise, and motivate individual sales representatives to achieve and exceed assigned objectives. Educate sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with training requirements.
  • Set goals and monitor employee performance on a daily, weekly and monthly basis by providing counsel and advisement to ensure maximum effectiveness and continued growth on a constant basis. Address personnel issues/performance issues in accordance with Company policy.
  • Develop, plan, and coordinate sales promotions and incentives to meet business goals and objectives with the support of senior management.
  • Prepare, analyze, and communicate individual and group sales and performance results relative to business goals and objectives. Ensure accurate forecasts of annual, quarterly, and monthly revenue expectations through experience with processing and analyzing of data.
  • Design, implement, and manage overall territory team structure. Coordinate effort with other internal teams and groups to ensure effectiveness and efficiency.
  • Develop and implement best practices that contribute to improved performance and overall success through leading by example and modeling the Midco Trailblazer core values.
  • Build and maintain strong relationships based on trust and mutual respect with potential and existing clients within the department and within the community.
  • Foster community outreach within new communities to enable sales consultantís optimum success.
  • Be willing and able to travel in accordance with Midcoís ďUse of Vehicle for Company BusinessĒ policy.
  • Adhere to Midcoís privacy guidelines to ensure each customerís privacy.
  • Maintain regular attendance to be available to provide direction and communication to team members.


  • Function as an effective team member while supporting the efforts and concepts of other departments.
  • Support the mission, vision and values of Midco.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
  • Possess an enthusiastic, energetic, self-motivated and detail oriented approach toward work and all work projects.
  • Possess strong problem solving and decision making skills while using good judgement.
  • Multitask and change from one task to another without loss of efficiency or composure.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
  • Identify opportunities for improvement while creating and implementing viable solutions.
  • Actively follow Midco policies and procedures.
  • Perform other duties as assigned.


  • High School Diploma/GED required. Bachelorís degree preferred.
  • Five or more years of experience managing a sales team preferred.
  • Eight to ten years of sale experience required.
  • Possess strong analytical, problem solving and negotiating skills.
  • Possess excellent written and oral communications, interpersonal skills, and planning and organizational skills.


  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 30 lbs.
  • The noise level in the work environment is moderate to loud.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
  • In person visits to a customerís place of business are normal in the performance of this job. Specific abilities required include accessing a customerís place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc. and adapting successfully to a constantly changing environment.

    To apply please go to

    Midcontinent Communications is an Equal Opportunity/Affirmative Action employer. M/F/D/V. Posted 2/28/17

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